France travail ne veut pas que l’usager conserve l’historique des échanges écrits

Ressenti de l'usager : Négatif

Depuis l’espace personnel sur la plate-forme France Travail, il est impossible de télécharger l’historique des conversations écrites. Quand je demande au conseiller de me donner accès à cet historique, il répond que je n’ai qu’à faire des copies d’écran. Cela est impossible car la place est limitée. De plus, cela va à l’encontre des droits RGPD.
J’ai envoyé un mail depuis ma messagerie Yahoo à l’adresse mail du conseiller indiquée dans la référence de leur courrier postal, en leur demandant de me répondre à mon mail Yahoo. France Travail a refusé.
Ce n’est pas normal. Il faut que les autorités agissent et obligent France Travail à donner accès à l’historique des conversations ou, à défaut, de répondre aux mails envoyés depuis les messageries externes.

Flop le 02/08/2025 à 10000 Troyes

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Réponse du service DT 10/52 AUBE HAUTE MARNE-France Travail

<div class="OutlineElement Ltr SCXW168518800 BCX8" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);clear:both;color:rgb(0, 0, 0);cursor:text;direction:ltr;font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;overflow:visible;padding:0px;position:relative;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;"><p class="Paragraph SCXW168518800 BCX8" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:auto 0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;" paraid="1794456202" paraeid="{bfb5bb15-d72c-4e81-b7a4-eea240f7c365}{224}"><span class="TextRun SCXW168518800 BCX8 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-family:&quot;Times New Roman&quot;, &quot;Times New Roman_EmbeddedFont&quot;, &quot;Times New Roman_MSCustomFont&quot;, &quot;Times New Roman_MSFontService&quot;, serif;font-size:12pt;font-variant-ligatures:none !important;line-height:18px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="FR-FR" lang="FR-FR">Bonjour Flop,</span><span class="EOP SCXW168518800 BCX8" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-family:&quot;Times New Roman&quot;, &quot;Times New Roman_EmbeddedFont&quot;, &quot;Times New Roman_MSCustomFont&quot;, &quot;Times New Roman_MSFontService&quot;, serif;font-size:12pt;line-height:18px;margin:0px;padding:0px;user-select:text;" data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p></div><div class="OutlineElement Ltr SCXW168518800 BCX8" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);clear:both;color:rgb(0, 0, 0);cursor:text;direction:ltr;font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;overflow:visible;padding:0px;position:relative;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;"><p class="Paragraph SCXW168518800 BCX8" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:auto 0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;" paraid="1557372612" paraeid="{bfb5bb15-d72c-4e81-b7a4-eea240f7c365}{234}"><span class="TextRun SCXW168518800 BCX8 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-family:&quot;Times New Roman&quot;, &quot;Times New Roman_EmbeddedFont&quot;, &quot;Times New Roman_MSCustomFont&quot;, &quot;Times New Roman_MSFontService&quot;, serif;font-size:12pt;font-variant-ligatures:none !important;line-height:18px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="FR-FR" lang="FR-FR">Nous sommes navrés d'apprendre que vos relations avec France Travail</span><span class="TextRun SCXW168518800 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-image:url(&quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjMiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCIgc3Ryb2tlPSIjMzVGIiBzdHJva2UtbGluZWNhcD0icm91bmQiPjxwYXRoIGQ9Ik0wIC41aDVNMCAyLjVoNSIvPjwvZz48L3N2Zz4=&quot;);background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;font-family:&quot;Times New Roman&quot;, &quot;Times New Roman_EmbeddedFont&quot;, &quot;Times New Roman_MSCustomFont&quot;, &quot;Times New Roman_MSFontService&quot;, serif;font-size:12pt;font-variant-ligatures:none !important;line-height:18px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="FR-FR" lang="FR-FR">  ne</span><span class="TextRun SCXW168518800 BCX8 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-family:&quot;Times New Roman&quot;, &quot;Times New Roman_EmbeddedFont&quot;, &quot;Times New Roman_MSCustomFont&quot;, &quot;Times New Roman_MSFontService&quot;, serif;font-size:12pt;font-variant-ligatures:none !important;line-height:18px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="FR-FR" lang="FR-FR"> vous apportent pas satisfaction. </span><span class="EOP SCXW168518800 BCX8" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-family:&quot;Times New Roman&quot;, &quot;Times New Roman_EmbeddedFont&quot;, &quot;Times New Roman_MSCustomFont&quot;, &quot;Times New Roman_MSFontService&quot;, serif;font-size:12pt;line-height:18px;margin:0px;padding:0px;user-select:text;" data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p></div><div class="OutlineElement Ltr SCXW168518800 BCX8" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);clear:both;color:rgb(0, 0, 0);cursor:text;direction:ltr;font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;overflow:visible;padding:0px;position:relative;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;"><p class="Paragraph SCXW168518800 BCX8" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:auto 0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;" paraid="1031712493" paraeid="{bfb5bb15-d72c-4e81-b7a4-eea240f7c365}{244}"><span class="TextRun SCXW168518800 BCX8 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-family:&quot;Times New Roman&quot;, &quot;Times New Roman_EmbeddedFont&quot;, &quot;Times New Roman_MSCustomFont&quot;, &quot;Times New Roman_MSFontService&quot;, serif;font-size:12pt;font-variant-ligatures:none !important;line-height:18px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="FR-FR" lang="FR-FR">Nous nous efforçons d'apporter à nos usagers un service de qualité au quotidien et nous sommes sincèrement désolés de votre situation.</span><span class="EOP SCXW168518800 BCX8" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-family:&quot;Times New Roman&quot;, &quot;Times New Roman_EmbeddedFont&quot;, &quot;Times New Roman_MSCustomFont&quot;, &quot;Times New Roman_MSFontService&quot;, serif;font-size:12pt;line-height:18px;margin:0px;padding:0px;user-select:text;" data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p></div><div class="OutlineElement Ltr SCXW168518800 BCX8" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);clear:both;color:rgb(0, 0, 0);cursor:text;direction:ltr;font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;overflow:visible;padding:0px;position:relative;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;"><p class="Paragraph SCXW168518800 BCX8" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:auto 0px;overflow-wrap:break-word;padding:0px;text-align:left;text-indent:0px;user-select:text;vertical-align:baseline;white-space:pre-wrap;" paraid="1074372416" paraeid="{bfb5bb15-d72c-4e81-b7a4-eea240f7c365}{250}"><span class="TextRun SCXW168518800 BCX8 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-family:&quot;Times New Roman&quot;, &quot;Times New Roman_EmbeddedFont&quot;, &quot;Times New Roman_MSCustomFont&quot;, &quot;Times New Roman_MSFontService&quot;, serif;font-size:12pt;font-variant-ligatures:none !important;line-height:18px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="FR-FR" lang="FR-FR">Je vous invite si vous rencontrez </span><span class="TextRun SCXW168518800 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-image:url(&quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjMiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCIgc3Ryb2tlPSIjMzVGIiBzdHJva2UtbGluZWNhcD0icm91bmQiPjxwYXRoIGQ9Ik0wIC41aDVNMCAyLjVoNSIvPjwvZz48L3N2Zz4=&quot;);background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;font-family:&quot;Times New Roman&quot;, &quot;Times New Roman_EmbeddedFont&quot;, &quot;Times New Roman_MSCustomFont&quot;, &quot;Times New Roman_MSFontService&quot;, serif;font-size:12pt;font-variant-ligatures:none !important;line-height:18px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="FR-FR" lang="FR-FR">a</span><span class="TextRun SCXW168518800 BCX8 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-family:&quot;Times New Roman&quot;, &quot;Times New Roman_EmbeddedFont&quot;, &quot;Times New Roman_MSCustomFont&quot;, &quot;Times New Roman_MSFontService&quot;, serif;font-size:12pt;font-variant-ligatures:none !important;line-height:18px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="FR-FR" lang="FR-FR"> nouveau </span><span class="TextRun SCXW168518800 BCX8 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-image:url(&quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjMiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCIgc3Ryb2tlPSIjMzVGIiBzdHJva2UtbGluZWNhcD0icm91bmQiPjxwYXRoIGQ9Ik0wIC41aDVNMCAyLjVoNSIvPjwvZz48L3N2Zz4=&quot;);background-position:0px 100%;background-repeat:repeat-x;border-bottom:1px solid transparent;font-family:&quot;Times New Roman&quot;, &quot;Times New Roman_EmbeddedFont&quot;, &quot;Times New Roman_MSCustomFont&quot;, &quot;Times New Roman_MSFontService&quot;, serif;font-size:12pt;font-variant-ligatures:none !important;line-height:18px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="FR-FR" lang="FR-FR">un souci</span><span class="TextRun SCXW168518800 BCX8 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-family:&quot;Times New Roman&quot;, &quot;Times New Roman_EmbeddedFont&quot;, &quot;Times New Roman_MSCustomFont&quot;, &quot;Times New Roman_MSFontService&quot;, serif;font-size:12pt;font-variant-ligatures:none !important;line-height:18px;margin:0px;padding:0px;user-select:text;" data-contrast="auto" xml:lang="FR-FR" lang="FR-FR"> de ce type à utiliser le dépôt d’une réclamation dans votre espace personnel afin que vous ayez un contact rapide et une réponse écrite.</span><span class="EOP SCXW168518800 BCX8" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-family:&quot;Times New Roman&quot;, &quot;Times New Roman_EmbeddedFont&quot;, &quot;Times New Roman_MSCustomFont&quot;, &quot;Times New Roman_MSFontService&quot;, serif;font-size:12pt;line-height:18px;margin:0px;padding:0px;user-select:text;" data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p></div>

Cordialement,
Alain, pour DR GRAND EST-PE

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